Refund Policy

Our promise

If something is wrong with your order, we'll make it right. Write to us at hola@halietza.com and a real person from our family will answer.

Damaged, wrong or missing items

If an item arrives damaged, if we sent the wrong item, or if your package is lost in transit, email us within 14 days of delivery (or of the expected delivery date for lost packages). Include your order number and, for damaged items, a photo. We'll send a replacement or give you a full refund, whichever you prefer.

Returns

Because our moles are food, we can't accept returns or exchanges of items that have been delivered, unless they arrived damaged or were sent in error.

Cancellations

You can cancel any order that hasn't shipped yet for a full refund. Email us with your order number as soon as possible.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days. Your bank or card company may take a few more days to show it. Shipping charges are refunded when the problem was our mistake.